We have comprised a list of some frequently asked questions about Bruno’s Pet Pantry.

Click on the categories in the sidebar to narrow them down based on category.

Do you ship to other areas not listed on you web site?

No. Our focus is on our local market so we can provide FREE delivery.

How can you offer FREE delivery and still be so competitive in your pricing?

It’s simple. In addition to being locally owned and family operated, we do not have the huge costs of a retail storefront.

Do you charge for your delivery?

We never charge for delivery on a pre-­‐scheduled delivery day. If you need a special delivery on a day other than your regular service day, there may be an additional charge. Contact us to discuss.

Where do you leave the food?

Deliveries will be left on or near the front porch in an inconspicuous place. If you prefer a different location, please include this information under the “Special Instructions” field during online checkout. We’ll be happy to leave it in the backyard, with a neighbor, or just about anywhere else of your choosing.

Do I need to be home to accept the delivery?

No, unless you’re paying with cash upon delivery. Otherwise, just be sure to provide us with any special instructions if you do not want us to leave the food on or near your front door step.

Can you deliver to an apartment or an office?

Yes. Be sure to provide us with any special instructions like gate code, apartment or suite number, etc.

What day and time will my order be delivered?

Deliveries are made during regular business hours. Please check out the “How It Works” section to see the particular cities and days we deliver.

What areas do you service?

We currently service most of Placer and Sacramento counties. Please visit our “How It Works” section of the website for more specific information. If you do not see your particular city and would like to start service, please contact us like to start service, please contact us to see if we can help. We are always looking to expand.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, and American Express. As an added convenience, we also accept payments via Pay Pal. Payments will be processed online at the time you order your products and continue to online checkout.

Hopefully we were able to answer all your questions, but if not, please feel free to contact us at 916-­‐208-­‐0819 or email at info@brunospetpantry.com and we will be happy to further assist you.

Do I have to pay through you website?

No, although online payment is our preferred method. We have taken all precautions to ensure your safety while shopping on our website. Credit and debit card payments are processed on Authorize.net secure servers to ensure privacy and safety.

The only other form of payment we can accept is cash on delivery. If cash is not present at time of delivery, we can’t leave behind our products at that time. No exceptions.

What if my pet does not like his new food?

This does not happen very often, but if it does, contact us so we can provide you with an alternative. We want you and your pet to be 100% satisfied.

How do I transition my pet from his old food to a new, healthy diet?

It’s best for your pet’s health if you transition gradually. Our recommendation is:
Days 1-­‐4: Mix 75% old food to 25% new food.
Days 5-­‐8: Mix 50% old food to 50% new food.
Days 9-­‐12 Mix 75% new food to 25% old food.
Days 13 and on feed 100% new food.

This gradual transition will minimize or eliminate the shock to your pet’s system
and get her enjoying her new food without any problems.

I want to feed my pet healthy food, but I’m not sure which one to choose. Can you help me?

Yes. Please contact us via telephone 916-­208-­0819 or email info@brunospetpantry.com and tell us about your pet. We will be happy to discuss different options.

What are some of the benefits of choosing a premium diet for my pet?

Just like feeding yourself a good diet, your pets will benefit both inside and out. Eating top-­‐quality products, your pets will be able to breakdown, digest, and absorb more nutrients from the food. Many ailments, including internal infections all the way to coat issues and allergies, can be improved or be completely eliminated. For more info on this, please visit our links page.

I don’t see my particular brand or flavor. Can you get it?

Most likely, yes! Please contact us and we will be happy to assist you with your request.

What brands of pet food do you provide?

We offer a large selection of top-­‐quality organic, holistic, all natural and
grain-­‐free products that will nourish your pet’s soul. Please visit our products
page.